Refund Policy

Raw Beauty offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Follow one of the following steps:
  1. Go to the ‘Account’ section
     Click on 'Orders'. Proceed with reason for return.
  2. Via Help Center
     Provide us with your order details via mail along with your relevant request. Kindly share an image of the product and the invoice for our reference
  3. Share an email to our Customer support team at info@rawbeautyminerals.com within 7 business days of receiving the order.
• Step 2: Once your request is received, based on the outcome of the return raised, we will do a quality check once you send the product. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Product is used or altered
• If request is initiated after 7 business days of order delivery
• Free product provided by brand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.